Getting reviews for your company is an important thing for all businesses, but it’s especially important if you intend to do any business online. Customers who do their research online are more likely than others to LOOK FOR honest reviews from people who have used your company before, and there are many sites that cater to their desires. Sites like InsiderPages, Yelp, Superpages, and Kudzu offer users the opportunity to share their experiences with any company, and to read the reviews submitted by other users.
So how do you get reviews for your company online? The experts all agree that the most important thing to do is just ask! Most happy customers are excited to share their experiences with others, so just making the request is sometimes enough. You can also work to make it easier for your customers to submit reviews to websites. Links in follow up emails or on a thank you page on your website are one way to streamline the process for your customers.
When it comes to incentives for reviews, the jury is still out. While offering a discount on future purchases or a small gift may convince more people to take the time to submit reviews, it may also smack of insincerity. Some companies have been caught paying outright for phony reviews, and you wouldn’t want any potential customers to suspect your reviews of being fake.
If you’re ready to let your customers do the talking, we’re here to help. Here at Local SEO Company we can assist you with everything you need to get good reviews. This includes: package inserts that ask happy customers for reviews, lists of the sites where reviews will be the most helpful, site changes to ask customers for their thoughts, and anything else that could be needed.
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I think this is an excellent suggestion for business web site owners. From a customer / buyer point of view, I always rely on reading customer reviews over professional reviewers (though I read both). This is especially true for me when buying expensive electronics. I have managed to avoid making buying mistakes with certain models of flat panel high definition televisions by carefully and methodically doing my due diligence and reading all the customer reviews.
RT @eyemediastudios@gmail.com: How to Get Great Customer Reviews http://t.co/kTaAWKlK
I think this is a great idea however there is the possibility that you could get reviews from unhappy customers as well. Do the comments get posted automatically or do you get a chance to go through them first? Would you want the bad ones to be posted as well as the good ones? Maybe that would help people know you were being honest.
You dont really get to control what a customer is going to write. But if you do good work and are responsive to your customers you probably wont get to many complaints. Most of the platforms that allow reviews also allow you to respond to them. This gives you a way to find unhappy customers that you might not know about, and you can use that to help clear up the issue they are having.